Diverse Groups and Information Sharing: The Effects of Congruent Ties

The impact of congruence between social and knowledge ties on performance in diverse groups was examined. Congruence occurs when group members who are socially tied share the same information and a stranger has any unique information. Incongruence occurs when group members who are socially tied possess different information, and one of them shares information with a stranger. In Experiment 1, three-person groups with congruent social and knowledge ties utilized information more effectively, reported more effective group processes, and outperformed groups with incongruent ties. Experiment 2, which involved four-person groups, examined the role of congruence in groups with either a single minority information holder or two equal-sized subgroups. Congruent groups again outperformed incongruent groups, but this was only true when groups had a minority information holder. There was no difference in the performance of congruent and incongruent groups that had equal-sized subgroups. The implications of these findings for analyses of group composition and decision-making are discussed.