Jillian Chown

Jillian Chown is an Associate Professor of Management and Organizations at the Kellogg School of Management, Northwestern University. Broadly, her research interests include: experts & professionals; work, jobs & tasks; organizational control & design; organizational change / strategy implementation with a particular interest in healthcare delivery organizations. One particular focus is understanding how organizations dominated by professionals and experts are able to adapt and change--a challenging prospect given professionals' autonomy, and the considerable knowledge asymmetry between professionals and those outside the profession. Current projects examine how organizations can use changes in financial incentives to shift the provision of tasks by their experts, how new expert practices spread throughout populations of experts, and how organizations and professionals negotiate the implementation of new organizational controls. She uses multi-method approaches in her research, which range from large econometric analyses to field-based ethnographic work.

Professor Chown's research has been published in Administrative Science Quarterly, Organization Science, Strategic Management Journal, Sociological Science, Nature Communications and British Medical Journal-Leader. It has also been featured in Time, The Financial Times, and Kellogg Insight. Professor Chown received her PhD in Strategic Management from the Rotman School of Management at the University of Toronto. She has an MBA from the Rotman School of Management and her B.A.Sc. in Engineering Science from the University of Toronto. She has previously worked as a management consultant for McKinsey & Company, Deloitte and a boutique healthcare consulting start-up company.