If the Family Falters, The Business Will Falter: The Succession Dilemmas For the Masters Family

A case study of a small business is presented. HVAC-CO is the fictional name of a real heating and air conditioning company in the Northeast. It is a family-owned business that provides heating, ventilation, air conditioning, fuel and plumbing services primarily to the residential market. The issues facing the family-business in terms of succession planning are discussed.