Executive Education

Technology & Operations Programs

Executive Education programs providing mid to senior level executives with skills to drive business more efficiently including improved customer relationship management, operations management, and technology management.

Examines how to unlock value from IT investments and deliver improved business results using effective IT portfolio management. You will learn how to align IT initiatives with business strategy and make intelligent decisions about technology management, investments and outsourcing.

Dates 2008: November 9-12, 2008
Dates 2009: May 11-14, 2009; November 8-11, 2009

Provides senior marketing, IT and operations executives with tools to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, and retaining profitable customers.

Dates 2009: April 5-8, 2009; October 18-21, 2009

Combines our Science of Lean Six Sigma Operations and Supply Chain Management programs into a week-long executive series.

Dates 2009: February 22-27, 2009; June 7-12, 2009

Combines the business-flow framework with the science of lean and six sigma, enabling participants to make major improvements in their operations and service processes.

Dates 2009: February 22-24, 2009; June 10-12, 2009

Focuses on effective logistics strategies for companies that operate globally, and, in particular, on integrating supply chain components into a coordinated system that reduces systemwide cost and increases service levels.

Dates 2009: February 24-27, 2009; June 7-10, 2009