| Program Content |
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The Strategic Role of Operations |
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Strategic operations framework |
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Wriston Manufacturing case |
The Business Process Flows Framework |
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Concepts and applications |
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What is improvement? CRU rental case |
The Toyota Production System |
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Diagnosing common problems |
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Making improvements |
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Toyota Motor Company Case |
Analyzing Process Flows |
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Basic
operational measures |
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National Cranberry Case |
Science of Lean and Six Sigma |
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Improvement Strategies including lean, six sigma, kaizen, TQM |
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Historical perspective |
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Translating strategy into policy |
Basic Factory Dynamics |
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WIP, flow time, throughput relationships |
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Little’s Law |
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Internal benchmarking |
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Variability Basics
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Variability measures |
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Process and flow variability |
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Downtime, setups, and other variability sources |
The Corrupting Influence of Variability |
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Mechanics of congestion |
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Batching effects |
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Buffering with WIP, capacity, service |
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Diagnostics |
Push and Pull Production |
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The “magic” of pull |
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Kanban |
